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FAQs

Questions about how to stream

What do I need to stream and cut the cord?

You need three things:

1. An Internet connection. See BELD Internet's Plans & Pricing.

2. A TV connected to the Internet. (New smart TVs may have streaming ability built in, or you can connect your TV to a streaming device.)

3. A streaming provider for access to live TV and on-demand content.

You can also stream programming on your laptop, tablet or smart phone, and you don't have to be in your home to stream your services. Learn everything you need to know at How to Stream.

I want to cut the cord and start streaming now! Can I do it myself without waiting for a service call from BELD?

Yes! To stream you need three things:
 
    1. An Internet connection. If you're currently a BELD broadband customer and want to drop cable, call us at 781.348.2353 to turn off your cable service and adjust your bill. Call the same number to sign up for BELD Internet as a new customer.
    2. An Internet-connected TV or device. If you have a smart TV, it's ready to stream as-is. Otherwise, you need a streaming device to attach to your TV.
      • Stop by the BELD office at 150 Potter Road to pick up a Roku Streaming Stick for $49.95, which you can install yourself. Or you can purchase another device on your own.
    3. Sign up for the streaming provider of your choice, like YouTube TV or Netflix. Then follow the easy set-up instructions on your TV and you'll be streaming in minutes.

Is BELD hosting live, in-person demonstrations where I can learn how to replace cable and start streaming?

We sure are! Stop by BELD's office at 150 Potter Road for a live demonstration. See streaming in action, ask questions and learn how easy it is to start streaming—and saving money—right away! You can also sign up for BELD Internet at the demos.

View the schedule for streaming demos.

Will BELD set up my streaming device and help me cut the cord?

Yes, BELD can set up one streaming device (like a Roku Streaming Stick) in your home, as our schedule permits. Installation is free, but you do need to purchase the Roku for $49.95.

Before we come, make sure you've signed up for the streaming providers you'd like to use, like YouTubeTV or Netflix. Once you have those accounts, we can show you how connect them to your TVs.

Do I need a certain brand of streaming device if it's not built into my TV?

Any streaming device will work with BELD Internet. You just have to choose the one that’s right for you.

Each offers different content, so you have to do a little research to determine the best option for you:

  • Roku–BELD offers Roku Streaming Sticks for sale
  • Amazon Firestick
  • Apple TV
  • Google Chromecast
  • TiVo
  • Streaming Blu-ray players

Can I use a single streaming device on multiple TV’s?

If you want to stream on multiple TVs simultaneously, you need a streaming device for each TV (assuming they are not newer "smart TVs" with built-in Internet connectivity). However, you can unplug your streaming device from one TV and plug it into another you wish to stream on. You can even take your Roku Streaming Stick with you on the road and plug it into any TV where there is Internet access.

How can I find out if my TV is a "smart TV"?

  • Is it a newer set?
  • Can you get apps on it?
  • Is it a Roku TV?

If you answered yes to any of these questions, you most likely have a smart TV. Depending how “smart” it is and what kind of apps you can get on it, you may not need a streaming device (like a Roku Streaming Stick) on that set.

Is one modem enough to wire my home?

Yes, you only need one modem for your Internet service, and a wireless router splits the signal to multiple devices. We have modem/WiFi router combo units available for a monthly rental fee, or you can purchase your own.

How fast does my Internet have to be to stream in my home?

Most families can do everything they need to with our 100/30 Mbps Internet, which is great for up to 6 devices. If you're planning on adding more devices or streaming 4K video content simultaneously on multiple devices, seriously consider investing in faster download speeds. See our plans & pricing for options up to 1 Gig!

What can I watch with an antenna?

You should have access to NBC, CBS, ABC, Fox, The CW and PBS. You may also have access to some other networks such as PBS Kids, Create, MyNetworkTV, MeTV, Antenna TV, Escape, Grit, Laff, This TV, Bounce TV, Ion Television and Ion Life, depending on the signal strength in your location. You can always check the signal strength in Braintree with the Federal Communications Commission’s service map.

I don't have an HDTV. Can I still use Roku?

Yes, try the Roku Express+. It connects to non-HD TVs through the A/V port.

Do I need a computer to use a streaming device?

No, you just need a television with the correct ports for the streaming device and Internet service.

Do I need Internet service to use a streaming device?

Yes, when streaming your programs you receive the signal for movies and TV through the Internet instead of through a cable box or satellite.

Do I need a smart TV to use a streaming device?

No. A streaming device allows a regular TV to access the Internet, while a smart TV is ready out-of-the-box to connect to the Internet. A streaming device essentially turns a regular TV into a smart TV.

Can I connect multiple streaming devices on the same TV?

Yes. For example, you can plug a Roku in one HDMI port, an XBOX in another, and an Amazon Firestick into a third. Just choose the correct input with your TV remote for the device you wish to view.

If I buy a streaming device do I have to pay monthly?

The streaming devices that connect your TV to the Internet can be purchased for a one-time cost. You next need a streaming content provider (like YouTube TV or Netflix). Depending on the content provider you choose, you may need to pay a monthly subscription. There are several streaming options available (free and paid), it just depends on what you want to watch.

Can I use closed captioning while streaming TV?

Yes, closed captioning is available on several streaming services including YouTube TV, Hulu, Amazon Prime, Netflix and Apple TV. Most services even offer several formatting options for closed captioning, including font color, size, style and more.

Questions about streaming services

How do I choose a streaming service?

This depends on the types of programming you want to access. Do you want live local TV, hit movies, Hallmark channel or sports? The below links should help you decide what service will be the best fit for you. Look at What Can I Watch? for help.

What can I watch on Amazon Prime?

Amazon Prime Video has movies, shows, award-winning Amazon Originals, premium channels, sports and more.

What can I watch on Disney Plus?

Disney's eagerly anticipated streaming service gives you 25 original series, every title in the Disney Vault, all 30 seasons of The Simpsons, the best of Star Wars, and much more! Sign up at Disney Plus.

What can I watch on fuboTV?

Watch live sports and TV on fubotv. You can stream more than 100 channels, including local sports, news and cloud DVR.

What can I watch on HBO Now?

HBO fans will love streaming original series, documentaries, hit movies (new ones every week) and more. Stream anywhere, anytime, at HBO NOW.

What can I watch on Hulu + Live TV?

Hulu + Live TV offers live TV and sports on 60+ top channel with no annual contracts. Learn more >

What can I watch on Netflix?

Netflix offers a wide variety of award-winning TV shows, movies, documentaries and more. You can enjoy unlimited viewing of content without having to watch a single commercial. Create a free trial account and log in to see what's available today.

What can I watch on Philo?

Philo is a more affordable streaming provider with live TV shows and movies on 50+ channels (including Hallmark) and unlimited DVR.

What can I watch on Sling TV?

Sling TV offers live sports, hit shows, breaking news and more. Choose your channel lineup and personalize your TV experience. Learn more at Sling TV

What can I watch on Twitch TV?

Twitch TV offers everything from live streaming gamers and DIYers, to geeky talk shows and more. Twitch TV is currently available on iOS, Andriod or gaming consoles like XBOX ONE, Playstation 4, right on your PC or cast it to your big screen TV with Chromecast.

What can I watch on YouTube TV?

YouTube TV connects you to 70+ channels, including live local TV and unlimited DVR service.

Questions about channels and programs

Local sports and news

How do I stream the New England Patriots?

The Patriots almost always air on local channels, so you would need local programming access via a live TV streaming provider like Hulu + LiveTV, YouTube TV or Locast. For a non-streaming option, you could also set up an antenna. Some games air on the NFL Network, which is available on Roku, Amazon TV, Apple TV, FuboTV and PS4.

How do I stream the Boston Red Sox?

The Red Sox are on NESN, which you can stream through YouTube TV or fuboTV.

How do I stream the Boston Bruins?

The Bruins are on NESN, which you can stream through YouTube TV or fuboTV.

How do I stream the Boston Celtics?

The Celtics are on NBC Sports Boston, which you can stream with YouTube TV and Hulu + Live TV.

How do I stream PBS?

The PBS Video App is available on Roku, Apple TV and Amazon Fire TV. The Locast app streams live PBS. The primary PBS website lets you watch full episodes of all current shows.

YouTube TV plans to stream PBS and PBS KIDS by the end of 2019. 

 

How do I stream local news?

To stream local channels, you need a live TV streaming provider like YouTube TV or Hulu + Live TV or Locast. For a non-streaming option, you could also use an antenna.

How do I stream Braintree's BCAM TV?

You can now stream Braintee's local television programming right from its BCAM website!

How do I stream NECN?

You can stream NECN via YouTubeTV and Apple TV.

National channels

How do I stream CNN, FoxNews or MSNBC?

Stream these news networks via YouTubeTV, Hulu + Live TV, and fuboTV.

How do I stream Bravo?

You can watch Bravo live through YouTube TV, fuboTV, PlayStation Vue, Sling TV, Hulu + Live TV, and DirecTV Now.

How do I stream Christian television?

There are several apps available for Christian programming—free and paid—including Catholic TV, Christian Movies, Christian Cinema, Christian Radio and many more.

How do I stream Discovery?

You can live stream the Discovery channel through Philo, Sling TV, fuboTV, PlayStation Vue and YouTube TV.

How do I stream ESPN?

It's available via streaming on hulu, Playstation Vue, Sling and YouTube TV.

How do I stream the Hallmark channel?

You can stream Hallmark movies on-demand using the Hallmark Movies Now app for $5.99/month or $49.99/year. You can also watch both Hallmark Channel and Hallmark Movies & Mysteries on fuboTV, Sling TV or Philo.

How do I stream HBO?

The HBO NOW app is available on several platforms as a subscription service.

How do I stream HGTV?

You can stream HGTV via the streaming providers Philo, hulu, Playstation Vue, Fubo TV, Sling and YouTube TV.

How do I stream Mediaset Italia?

Mediaset Italia Online provides the ability to stream MediaSet Italia and TGcom24's programming. Registered users can view the two streaming TV channels on PC, tablet and smartphone. You will also have access to their on-demand section and see the programs and series chosen by Mediaset for you, all within the same subscription.

How do I stream NFL Network?

Stream the NFL Network through fuboTV, PlayStation Vue or Sling TV.

How do I stream QVC / HSN?

Stream live shopping all day/all night! You can stream QVC, QVC2, QVC3, HSN, HSN1 and HSN3 on your TV by adding the free QVC/HSN app. Or watch the QVC live stream on your computer, tablet or smart phone. 

How do I stream ShowTime?

The Showtime Anytime app is available on serval platforms as subscription service.

Technical support

My Internet is down. What should I do?

The first thing you should do is determine if the issue is impacting a single device or multiple devices.

  • If only one device is down, the problem may be with your device.
  • If all of your devices are down, or if your BELD phone service is not working, there may be an outage in your area. Check for outage-related information on our Facebook or Twitter pages, or the home page at BELD.com. You can also call us at 781.348.BELD (2353).

If you’ve ruled out a device issue or BELD outage, confirm your modem has power (lights are on), then reset it this way:

  1. Unplug the power cord from your modem and wait 2 minutes. (If you have our phone service and have a battery backup, you'll also need to disconnect the battery from the modem.)
  2. Unplug the power cord from your router (if you have one).
  3. Plug the modem back in and wait until it has fully restarted. This can take a few minutes. (If you are using a battery backup, reconnect the battery before plugging the power back in.)
  4. Plug the router back in and wait another minute.
  5. Check your Internet connection by opening a new web browser window.
  6. If you still have no Internet connectivity, restart your computer and then re-open a web browser and try to connect.

If you are still experiencing issues after trying the steps above, contact our HelpDesk at 781.348.2353.

My Internet seems slow. Can you help?

Run this test to measure the speed coming through to your computer. If the results are lower than you expect, bypass your router by connecting your modem directly to your computer and run the test again. If you still see slow download or upload speeds, contact our HelpDesk at 781.348.2353.

How do I reset my wireless modem password?

Visit the manufacturer's website and look for instructions on how to reset your router to the factory defaults. If you reset your router to factory defaults, current devices connected in the home will lose connection and your security settings we be reset to "unlocked."

I think my computer picked up a virus. What should I do?

Read about viruses and botnets and see the PCMAG.com list of antivirus utilities. (Some of the programs listed also have free basic versions available).

Questions about BELD

Why does BELD no longer offer cable service?

Our decision to exit the cable TV arm of our broadband business was a direct result of ever-increasing, out-of-control fees that BELD must pay programmers for the privilege of carrying their channels. At this point, the fees have left us no choice but to leave the cable business.

Will BELD set up my streaming device and help me cut the cord?

Yes, BELD can set up one streaming device (like Roku Streaming Stick) in your home for free. Before we come, make sure you've signed up for streaming services you'd like to use, like YouTubeTV or Netflix. Then we'll show you how to set it up so you can connecting your other TVs.

Will BELD set up more than one streaming device for me?

BELD will set up the first streaming device for free. Any additional devices you would like us to set up will cost $49.95 each.

Will BELD set up an antenna?

Unfortunately, BELD cannot set up antennas, but most of them just plug into the HDMI port on your TV. Then all you need to do is select the correct TV input.

How do I reset my wireless modem password?

You will need to either ask whoever set it up or go to the manufacturer's website and look for instructions on how to reset your router to the factory defaults. Note if you reset your router to factory defaults, current devices connected in the home will lose connection and your security settings will be reset to unlocked.

Who owns BELD?

BELD is a not-for-profit, locally-owned electric utility and Internet provider, exclusively serving the town of Braintree, MA. We are one of 41 municipal light departments organized under Massachusetts General Laws chapter 164, and one of more than 2,200 municipally owned light departments in the country.

How much is BELD High-Speed Internet service?

View Plans & Pricing for our latest specials.

Does BELD make house calls?

Yes, of course! If you ever encounter a problem with our service or equipment, we will usually come out to fix it within 24 hours for free. Per your request, we can also make house calls for other issues for an hourly fee. For even more support, check out our Protection Plus program.

What are BELD's Customer Service business hours?

Customer Service is available Monday, Tuesday, Wednesday and Friday 7:30 a.m.–4:30 p.m.; Thursday 7:30 a.m.–7:00 p.m. to answer questions about your account or bill. For help with your Internet service, our HelpDesk is available 24 hours a day.

Questions about switching to BELD from Xfinity or FIOS

How do I cancel my current service and switch to BELD?

First, call 781.348.BELD (2353) to sign up for BELD Internet and schedule a date to install service. After speaking with us, call your current Internet provider to cancel that service. If you want to port your phone number over to us, please DO NOT CANCEL your current service until we let you know the number has been moved over to us.

Can I keep my comcast.net email address if I switch from Comcast Xfinity to BELD Internet?

According to Xfinity's website, you can continue using your Comcast email if you disconnect service.